Content Moderator, Bilingual English/Spanish at Bazaarvoice
- Pay: $16–$18 an hour.
- Part-time.
- Remote.
About Bazaarvoice At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products. The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty. Our brand promise : closing the gap between brands and consumers. Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia. It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK! Who We Want Content Moderators expeditiously read, analyze and apply codes to large quantities of user generated content that is posted to our clients' websites. This content includes customer product reviews, questions, general comments, images and videos in English and in Spanish. On occasion, the Content Moderator may encounter content that is deeply disturbing and illegal defined as text, images, or video that suggest or contain evidence of violence to children, child sexual abuse, serious crime or serious threats of violence. Bazaarvoice has over 12,500 global clients. Each client has a unique set of guidelines by which their content is processed and coded. The Content Moderator is also a multi-faceted individual who may be utilized for occasional special projects. Special projects may be in English as well as Spanish. Bilingual in English and Spanish with professional-level fluency (written and spoken) is required for this position. You will be expected to handle content in both English and Spanish. This is a part-time hourly, work from home position. You MUST reside in the United States AND in ONE of the states listed below. The start date for this role is mid-November to early December. A new Content Moderator participates in an initial four-week paid training program. The Content Moderator will study independently to complete a blended training curriculum consisting of online modules and exams, attend a series of virtual coaching calls, and complete live, hands-on moderation hours. Someone who has successfully completed an online college course or similar exercise, and is able to apply concepts learned to real-world scenarios is an ideal candidate. Once initial training is complete, the Content Moderator will commit to a semi-flexible schedule of 16 hours each week. 4 of those 16 scheduled hours must be on the weekend on Saturday and/or Sunday. These 16 hours will be assigned to days of the week but can be worked anytime within a 12-hour block. In addition to the base 16 hour schedule, Content Moderators are willing and able to flex up to work up to 29 hours per week based on the content volume. Flex time can be worked whenever they choose and are not scheduled. What You'll Be Doing: Work steadily and efficiently in a queue environment to read, assess, apply applicable codes to user generated content. Content format includes text, images and videos. Regularly review performance feedback to minimize coding errors, and to meet or exceed performance metrics. Attend 1-on-1 coaching calls as scheduled and as needed. …