RVP, Account Management at AlertMedia
- In Austin, TX.
Do work that matters. At AlertMedia, we help organizations protect their people, operations, and brand. Our modern Risk Intelligence and Response platform empowers teams to detect emerging threats, assess impact, and respond with confidence. We believe building resilience should be simpler—and it starts with bringing critical information and workflows together in one unified platform. Our core values drive us in our important mission of keeping people safe & informed: We’re humans not robots Customers always come first We work better together Simplicity is our strength Our reputation is priceless Hard work pays off As one of the fastest growing software companies in the nation, we’re focused on finding the best talent and building the best team to continue accelerating our rapid growth to keep up with our demand! As the RVP, Account Management, you will lead and develop a team of Enterprise Customer Account Directors (CADs) responsible for growing and retaining AlertMedia's largest and most strategic customer relationships. This is a hands-on leadership role where you'll coach Customer Account Directors through complex expansion opportunities, executive customer engagements, strategic account planning, and multi-year renewals. You'll partner closely with your team, customers, and cross-functional stakeholders to drive customer growth while delivering an exceptional customer experience. Reporting to the VP, Account Management, you'll help your team master our products, Enterprise Account Management process, forecasting methodology, and internal tools to maximize customer value and achieve expansion revenue goals. About the Team Our Enterprise Account Management team partners with AlertMedia's largest global customers—organizations to maximize the value of our emergency communication, threat intelligence, travel risk management, and employee safety platform. Enterprise Customer Account Directors (CADs) work closely with Customer Success Managers (CSMs), Renewals Managers, Sales Engineering, Product, Marketing, and Executive Leadership to help customers achieve their business objectives while identifying opportunities to expand AlertMedia's footprint across their organizations. Our team owns the customer growth strategy—from executive relationship management and strategic account planning to expansion opportunities and multi-year renewals. Who You Are You are an experienced Enterprise Account Management leader who enjoys coaching, mentoring, and developing high-performing Customer Account Directors. You thrive in complex enterprise environments and enjoy helping your team navigate executive customer conversations, strategic account planning, expansion opportunities, and renewal negotiations. You believe the best leaders actively engage with customers, participate in deals, coach consistently, and lead by example. You create accountability while fostering a collaborative, customer-first culture focused on continuous learning and operational excellence. What You'll Do Every Day Lead the day-to-day activities of a team of Enterprise Customer Account Directors responsible for AlertMedia's largest strategic customers. Partner with your team to achieve and exceed expansion revenue targets while maintaining strong customer retention. Meet weekly with Customer Account Directors to review forecast accuracy, pipeline health, strategic account plans, customer health, renewal strategy, and expansion opportunities. Develop consistent coaching and career development plans that help Customer Account Directors grow professionally while exceeding business objectives. Coach Customer Account Directors through executive customer meetings, Executive Business Reviews (EBRs), negotiations, expansion opportunities, and multi-year renewals. …