Sample Management Manager at Natera
- Pay: $99,500–$124,400 a year.
- In Austin, TX.
POSITION SUMMARY: Join Natera’s R&D operations as the Sample Management Manager. You will direct biobanking, cold chain logistics, and the full lifecycle of clinical diagnostic samples. Every sample represents a real person, and you will ensure that tracking, storage, and distribution meet the rigorous standards required to advance cell-free DNA testing. You will lead a high-performing team, optimizing workflows and using data to maintain accuracy and regulatory adherence in a high-stakes clinical environment. PRIMARY RESPONSIBILITIES: Develop and implement standardized procedures for sample intake, storage, tracking, and distribution Treat regulatory guidelines (e.g., GMP, GLP, ISO) and company policies as the foundation of your work, ensuring strict compliance Manage Laboratory Information Management Systems (LIMS) to maintain sample integrity and traceability Lead, train, and develop the Sample Management team to operate with pace and precision Think team by partnering directly with R&D, Quality, Supply Chain, and external partners to align sample management practices without needing translation layers Use data to troubleshoot discrepancies, root-cause logistical issues, and resolve quality concerns Use data to pressure-test workflows and implement technology enhancements that improve precision and scale Prepare rigorous reports and audits to support quality assurance and regulatory inspections Operational Responsibilities Take ownership of sample management operations, proactively allocating resources and designing workflows to meet rigorous clinical timelines Provide clear guidance to the team, establishing policies and removing operational bottlenecks without relying on heavy hierarchy Take ownership of operational challenges, relying on data rather than opinion to resolve workflow and capability gaps Manage scheduling, performance requirements, and operational budgets Act as an advisor to the team, directly stepping in to assist with issue resolution and technical troubleshooting Team & Performance Management Direct team members to ensure precise execution of SOPs and safety procedures Oversee training for new hires and build an execution-focused culture Conduct regular 1:1 meetings to deliver unvarnished, data-backed performance evaluations and discuss goals Plan and lead shift meetings, fostering team alignment and professionalism Approve timecards, PTO requests, and ensure consistent staffing coverage Prioritize workloads dynamically, delegate responsibilities, and escalate issues without hesitation Compliance & Quality Assurance Treat quality as part of performance by ensuring all regulatory agency requirements are met through proper documentation, audits, and corrective actions Maintain strict compliance with HIPAA/PHI privacy policies and complete required training within 30 days of hire Oversee sample processing, ensuring accurate documentation and adherence to departmental expectations Support R&D leadership in initiating and executing new projects to enhance operational efficiency QUALIFICATIONS: BS/BA degree (Master’s degree preferred) in Medical Technology, Biological Sciences, or a related field 8+ years of related experience with a bachelor’s degree Minimum 3 years of team management experience KNOWLEDGE, SKILLS, AND ABILITIES: Demonstrated team management experience in a fast-paced, regulated environment Ability to manage projects independently with an ownership mindset Clear, direct communication and troubleshooting skills Excellent pipetting, data analysis, and wet lab operations abilities Proficiency in Laboratory Information Management Systems (LIMS) and data analysis tools Experience with Molecular Biology, Good Manufacturing Practice (GMP), and Quality System Regulation (QSR) Strong Excel and data management software experience Ability to analyze and improve operational processes for efficiency and compliance using data Experience with biorepository sample management is a plus Strong knowledge of …