Market Manager at Airbnb

Written by the listing’s owner or source, not by Openpath.

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Airbnb Hotels organization, which includes HotelTonight, is a fun, entrepreneurial, start-up team where you can have outsized impact. Simplicity is at the core of our products. We pride ourselves on delivering the smoothest and most intuitive hotel booking experience. For hotels, we make it easy to drive incremental bookings so they can focus on the craft of hosting. We aspire to facilitate hotel discovery and serendipity at scale, benefitting guests and hotel partners. The Difference You Will Make: As a Market Manager, your role will entail ensuring the health and expansion of our supply in Italy. This will involve managing Hotels, optimizing their set-up via discounts, availability and other levers. Your focus will be to enhance Airbnb's market presence in your designated region through collaboration with other teams, leveraging your expertise on the local market. With a deep understanding of Airbnb's mission and values, you will oversee all aspects of the hotel’s success on HotelTonight and Airbnb. This includes developing tiering and account management strategies, converting Hotel leads, and managing relationships with strategic partners, as well as internal stakeholders. You will also be tasked with developing and refining scalable, localized supply management strategies for both established, competitive markets and emerging, untapped markets, aiming to secure our long-term success in these regions. A Typical Day: Build, manage and expand partner relationships within your territory, aiming to surpass quarterly sales targets with Hotels. Conduct regular optimization calls and business reviews with partners to develop strong, enduring partnerships providing exceptional, timely service to hosts, including in-person support as needed. Implement strategies to effectively manage and optimize the long tail of thousands of Hotels in your region. Educate clients on all significant product updates and cascade feedback on product and public policy to the relevant internal stakeholders. Leverage data to identify and pursue strategic growth opportunities, demonstrating an ability to navigate operational complexities and efficiently allocate resources. Use an entrepreneurial approach to develop and implement unique engagement projects, fostering innovation within your territory. Work cross-functionally with teams such as product, communications, public policy, legal, tax and customer support to ensure Airbnb's long-term market success. Acquire comprehensive knowledge of local market trends to inform both internal and external stakeholders. Understand the technical aspects of software partnerships to offer comprehensive support, ensuring a seamless experience for hosts and guests. Represent Airbnb in external meetings with Hotels and at industry conferences in your market, solidifying the brand's presence and commitment. Your Expertise: 6+ years of experience in new sales, account management, and partner support, showcasing a deep understanding and capability in fostering business relationships. 2+ years of tech/travel industry experience is a plus, highlighting the value of sector-specific knowledge. Proven track record of being able to effectively work a book of business, demonstrating expertise in nurturing and converting potential opportunities. Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work, emphasizing the importance of data-driven decision-making. …

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